What Healthcare Can Learn From The Ritz-Carlton About Improving The Patient ExperienceÂ
When you are planning a vacation, what are the most important factors you consider when choosing the perfect hotel experience? For me, it's the excellent customer service and personal touches provided for the g...
As we move back into the general day-to-day groove of daily social interaction with others coming out of the pandemic isolation, we should consider how we interact and provide service to our clients. While many of us continued working at our normal work centers, several of us had grown comfortable ...
About a week ago, I went to my physical therapy fitness center to work on regaining some knee strength following a torn meniscus injury. Going to the gym is often an oasis for me. It allows me space and time where I can work towards my fitness and physical therapy goals without outside distraction...
Can you imagine bashing someone of another race, religion or sexual orientation at work? I sure hope not. So why do some organizations sit by and allow their employees to bash persons based on their age?Â
Recently a team of Gen-Xers and Baby Boomers told me about a “problem employee” in their wor...
I recently conducted an informal poll with health and mental health leaders and clinicians to ask them, “What’s Keeping You Up at Night?”
The responses were far from surprising.
- Recruitment problems. We can’t hire enough people. It’s impossible to find qualified team members fast enough.
- Burn ...
Last year, I had the opportunity to intern at a long-term care facility and rehab facility in the middle of the pandemic. I came in eager to learn and work with the senior population—an age group which was new to me. During my time, I learned about how long-term facilities operate and how they funct...
Those working in the health, senior living and mental health arena are beyond exhausted because of the pandemic, ever-changing Covid-19 policies, and a revolving door of mandates. Prior to March 2020, they were already struggling with an elevated level of burnout. But are you another source of str...
It’s an understatement to say that healthcare providers and executives are more stressed out than ever before. During these turbulent times, it can be tough to spend energy on making the healthcare experience less stressful for the patient. But it’s now more important than ever—because Covid-19 and...
