I recently conducted an informal poll with health and mental health leaders and clinicians to ask them, “What’s Keeping You Up at Night?”
The responses were far from surprising.
- Recruitment problems. We can’t hire enough people. It’s impossible to find...
Last year, I had the opportunity to intern at a long-term care facility and rehab facility in the middle of the pandemic. I came in eager to learn and work with the senior population—an age group which was new to me. During my time, I learned about how long-term facilities operate and how...
Those working in the health, senior living and mental health arena are beyond exhausted because of the pandemic, ever-changing Covid-19 policies, and a revolving door of mandates. Prior to March 2020, they were already struggling with an elevated level of burnout. But are you another...
It’s an understatement to say that healthcare providers and executives are more stressed out than ever before. During these turbulent times, it can be tough to spend energy on making the healthcare experience less stressful for the patient. But it’s now more important than...
Older customers and clients sometimes get a reputation for being crotchety. While most older customers and clients are polite and don’t make waves unless there are major mistakes with services or products, it helps to understand why some are more difficult. Since one third of...
Disrupting The Status Quo of Senior Living: A Mindshift by Jill Aussem-Vitaleis a must-read for anyone hoping to improve service to reluctant customers. The former President & CEO of The Eden Alternative’s book is a humble account of the lessons she’s learned after several decades...
I love mining other industries for ideas on how to improve client satisfaction and loyalty in healthcare and senior living. The Starbucks Experience: 5 Principles For Turning Ordinary Into Extraordinary has some great takeaways. The book is based on author (and fellow Certified Speaking...
