Want A Talented Fully Staffed Team During The Great Resignation? It’s Time To Let Go Of Age Bias At Work Jan 31, 2022

Can you imagine bashing someone of another race, religion or sexual orientation at work?  I sure hope not.  So why do some organizations sit by and allow their employees to bash persons based on their age? 

Recently a team of Gen-Xers and Baby Boomers told me about a “problem...

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Are You a Source of Stress for Your Team? Oct 30, 2021

Those working in the health, senior living and mental health arena are beyond exhausted because of the pandemic, ever-changing Covid-19 policies, and a revolving door of mandates.  Prior to March 2020, they were already struggling with an elevated level of burnout.  But are you another...

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Three Service Lessons Everyone Can Learn From Disrupting The Status Quo of Senior Living Jul 27, 2021

Disrupting The Status Quo of Senior Living: A Mindshift by Jill Aussem-Vitaleis a must-read for anyone hoping to improve service to reluctant customers. The former President & CEO of The Eden Alternative’s book is a humble account of the lessons she’s learned after several decades...

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