Recently I went to get a rental car at a company where I am part of a loyalty program. One of the reasons I like this company so much is because I can get right off the plane and jump right into the car without talking to anyone or having to complete any paperwork.
At this particular airport, it...
About a week ago, I went to my physical therapy fitness center to work on regaining some knee strength following a torn meniscus injury. Going to the gym is often an oasis for me. It allows me space and time where I can work towards my fitness and physical therapy goals without...
It’s an understatement to say that healthcare providers and executives are more stressed out than ever before. During these turbulent times, it can be tough to spend energy on making the healthcare experience less stressful for the patient. But it’s now more important than...
Disrupting The Status Quo of Senior Living: A Mindshift by Jill Aussem-Vitaleis a must-read for anyone hoping to improve service to reluctant customers. The former President & CEO of The Eden Alternative’s book is a humble account of the lessons she’s learned after several decades...
