Have you experienced inferior service during the last few years? Maybe you ordered a new dining room table, or washer and dryer and were told there were going to be massive delays. Perhaps you went to your favorite restaurant and couldn’t get in for dinner because they closed earlier than usual. Or...
For a long time, senior living organizations have utilized in-person continuing education/ CEU/CE events as a way to build relationships with trusted referral sources. During the past few years, there's been a shift, and it can be a bit harder to get health and mental health professionals and other ...
Recently I went to get a rental car at a company where I am part of a loyalty program. One of the reasons I like this company so much is because I can get right off the plane and jump right into the car without talking to anyone or having to complete any paperwork.
At this particular airport, it tu...
About a week ago, I went to my physical therapy fitness center to work on regaining some knee strength following a torn meniscus injury. Going to the gym is often an oasis for me. It allows me space and time where I can work towards my fitness and physical therapy goals without outside distraction...
It’s an understatement to say that healthcare providers and executives are more stressed out than ever before. During these turbulent times, it can be tough to spend energy on making the healthcare experience less stressful for the patient. But it’s now more important than ever—because Covid-19 and...
Disrupting The Status Quo of Senior Living: A Mindshift by Jill Aussem-Vitaleis a must-read for anyone hoping to improve service to reluctant customers. The former President & CEO of The Eden Alternative’s book is a humble account of the lessons she’s learned after several decades of senior living l...
