The Dangers Of Staff Burnout And How To Combat It By Guest Blogger Elena Taylor Nov 18, 2021

Last year, I had the opportunity to intern at a long-term care facility and rehab facility in the middle of the pandemic. I came in eager to learn and work with the senior population—an age group which was new to me. During my time, I learned about how long-term facilities operate and how...

Continue Reading...
Are You a Source of Stress for Your Team? Oct 30, 2021

Those working in the health, senior living and mental health arena are beyond exhausted because of the pandemic, ever-changing Covid-19 policies, and a revolving door of mandates.  Prior to March 2020, they were already struggling with an elevated level of burnout.  But are you another...

Continue Reading...
Reducing The Stress For Patients And Clients While You Are Dealing With Stress Sep 30, 2021

It’s an understatement to say that healthcare providers and executives are more stressed out than ever before. During these turbulent times, it can be tough to spend energy on making the healthcare experience less stressful for the patient.  But it’s now more important than...

Continue Reading...
5 Secrets For Dealing With Impossible To Please Older Customers And Clients Aug 31, 2021

Older customers and clients sometimes get a reputation for being crotchety.  While most older customers and clients are polite and don’t make waves unless there are major mistakes with services or products, it helps to understand why some are more difficult.  Since one third of...

Continue Reading...
Three Service Lessons Everyone Can Learn From Disrupting The Status Quo of Senior Living Jul 27, 2021

Disrupting The Status Quo of Senior Living: A Mindshift by Jill Aussem-Vitaleis a must-read for anyone hoping to improve service to reluctant customers. The former President & CEO of The Eden Alternative’s book is a humble account of the lessons she’s learned after several decades...

Continue Reading...
Four Lessons Healthcare And Senior Living Leaders Can Learn From The Starbucks Experience Jun 01, 2021

I love mining other industries for ideas on how to improve client satisfaction and loyalty in healthcare and senior living.  The Starbucks Experience: 5 Principles For Turning Ordinary Into Extraordinary has some great takeaways. The book is based on author (and fellow Certified Speaking...

Continue Reading...