Have you experienced inferior service during the last few years? Maybe you ordered a new dining room table, or washer and dryer and were told there were going to be massive delays. Perhaps you went to your favorite restaurant and couldn’t get in for dinner because they closed earlier...
For a long time, senior living organizations have utilized in-person continuing education/ CEU/CE events as a way to build relationships with trusted referral sources. During the past few years, there's been a shift, and it can be a bit harder to get health and mental health...
Recently I went to get a rental car at a company where I am part of a loyalty program. One of the reasons I like this company so much is because I can get right off the plane and jump right into the car without talking to anyone or having to complete any paperwork.
At this particular airport, it...
Do you feel comfortable sharing your true opinion about client, resident, patient and family caregiver policies and care?
I recently saw a thread about a "controversial" topic in healthcare and mental health and weighed in. I'll let you try to guess what the topic was (who knows if you...
Several colleagues recently became upset when I suggested that paying a little better, offering more flexibility for employees, and attempting new ways to engage their clients, patients and referral sources could be the answer to their staffing occupancy and customer servicewoes.
One of the most...
As a senior living executive, it’s likely that one or more of these questions stress you out on a daily basis:
- Do I have enough quality staff to care for my residents?
- How is my occupancy?
- What can my team do to reduce resident and family complaints?
Senior living residents and their...
What Healthcare Can Learn From The Ritz-Carlton About Improving The Patient Experience
When you are planning a vacation, what are the most important factors you consider when choosing the perfect hotel experience? For me, it's the excellent customer service and personal touches...
