Email: [email protected] - Phone: 443-416-7710

Meet Jen Keynotes Our Team Continuing Education Consulting & Coaching Family Caregivers Press Store Blog Contact
Tell Us About Your Needs
Three Service Lessons Everyone Can Learn From Disrupting The Status Quo of Senior Living Jul 27, 2021

Disrupting The Status Quo of Senior Living: A Mindshift by Jill Aussem-Vitaleis a must-read for anyone hoping to improve service to reluctant customers. The former President & CEO of The Eden Alternative’s book is a humble account of the lessons she’s learned after several decades...

Continue Reading...
Four Lessons Healthcare And Senior Living Leaders Can Learn From The Starbucks Experience Jun 01, 2021

I love mining other industries for ideas on how to improve client satisfaction and loyalty in healthcare and senior living.  The Starbucks Experience: 5 Principles For Turning Ordinary Into Extraordinary has some great takeaways. The book is based on author (and fellow Certified Speaking...

Continue Reading...
1 2 3

INTERESTED IN COACHING WITH JEN?

Book A 15 Minute Complimentary Call To See If Borrowing Jen's Brain Is Right For You!

BOOK YOUR CALL NOW!

Recent posts

Providing Great Senior Living Service During The Great Resignation
bedside manner customer experience customer service great resignation senior living senior living leaders staffing problems
Three Ways Healthcare Organizations Can Make Patients Feel More Comfortable by Guest Blogger Intern Rachel Castleberg
customer service in healthcare doctor doctor's office healthcare hospital patient engagement patient experience physician's office
Are In Person Continuing Education Events Worth It To Attract Healthcare Referral Souces? Only If You Do It Like This.
assisted living marketing brightview senior living ce course ce credits ceu cle continuing education continuing education marketing events customer experience customer service free ceu free continuing education hospitality in-person marketing events referral sources senior living marketing

Categories

All Categories age diversity assisted living marketing bedside manner better reviews brightview senior living burnout burnout; caregiver satisfaction ce course ce credits ceu cle compassion fatigue continuing education continuing education marketing events covid-19 policies customer experience customer service customer service in healthcare customer service; hospitality; hateful to grateful cx disrupting the status quo of senior living doctor doctor's office family caregiver flexible work free ceu free continuing education generations gig economy great resignation hateful to grateful healthcare healthcare executive healthcare leader healthcare leaders home care hospital hospitality in-person marketing events jill vitale-aussem mandates mental health millennials pandemic patient engagement patient experience personality disorders physical therapy physician's office recruitment referral sources resident experience retention science sehior living senior living senior living leaders senior living marketing staffing staffing problems staffing shortage vaccine