Who Is Jennifer L. FitzPatrick?
Excited to help you transform your clientele into happier healthcare customers!
Down-to-earth. Fun. Easy to work with—flexible and low maintenance. Seriously awesome parallel parker. Not great at yoga.
How’s Jennifer different?
My background’s really different from most professional speakers. I’ve been a manager, marketer, and salesperson (& still am as a business owner). I’ve taught at the college level for 20+ years (both Business & Health Sciences). And I’ve been a psychotherapist!
If you are struggling with providing a memorable service experience and de-escalating difficult patients and clients, I'd love to chat about your challenges. Through the perspective of a former counselor, I will help you to identify service gaps and create a "treatment plan" for your organization!
In addition to being a keynote speaker, I’m the author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One and the upcoming Reimagining Customer Service in Healthcare: Boost Loyalty, Profits and Outcomes (Post Hill Press, February 2023).
I’ve been fortunate enough to have the opportunity to contribute to numerous media outlets about generating loyal clients and patients through generous service. It’s been an honor to be quoted in The Wall Street Journal, The Washington Post, The Chicago Tribune, Forbes, The Huffington Post, Redbook and U.S. News & World Report. During appearances on HLN, ABC, CBS, Sirius XM, and Iheartmedia, I’ve had the chance to weigh in on issues like de-escalating challenging patients and clients, getting better reviews on social media, and how investing in employee satisfaction is correlated with better service experiences.
To check out my media appearances please go to Press.
If you are a journalist who wants to schedule an interview please reach out to my publicist [email protected].
Certified Speaking Professional!
As a member of National Speakers Association, I have been rigorously evaluated by my speaking peers and am proud to have earned the Certified Speaking Professional (CSP) designation. It’s a certification that less than 800 professional speakers worldwide hold.
“While most of my experience has been in healthcare, the stories I share resonate with any audience who serve customers who are reluctant to use your services. I help you turn those customers from "hateful" to "grateful!"
Thought-Provoking, High-Content Topics!
I love customizing presentations so the meeting professional and audience get exactly what they need! Know that I am always excited to tailor the topic to your meeting’s theme and desired learning objectives.
Take a look at my sample topic sheet ideas so we can start the conversation about how I can help your audience best.DOWNLOAD NOW
When’s Jennifer a good fit for your meeting?
I'm a great fit for your meeting if you want:
≫ Your audience to think differently about to how to approach “problem” customers, patients and clients
≫ Simple, immediately implementable ideas on increasing customer, patient and client loyalty for any budget
≫ Your audience wants to become the "first choice" of customers who wish they didn't need your service but do
Give us a call so we can talk about your needs!CALL NOW 443-416-7710
"Our company recently sponsored Jennifer's keynote at the Texas Assisted Living Association's virtual annual conference. Jennifer's presentation was energetic, high-content and filled with great stories that motivated the audience. We look forward to collaborating with her more in the future!"
Vice President of Sales
East, Belmont Village
"Jennifer did an excellent job speaking at our annual convention. 92% of our members surveyed recommend Jennifer for future events. Feedback from attendees included, 'excellent job meeting course objectives'; 'great examples'; and 'appreciated stories to create learning discussion'."
Convention & Education
Iowa Healthcare Association
"Jennifer was the highest rated presenter at our fall conference. Many members requested that she come back for future events. I will recommend her to other associations looking for an easy to work with, high energy speaker with great content. We look forward to having her back!"
What’s Jennifer’s “formal” bio?*
Jennifer L. FitzPatrick, MSW, LCSW-C, CSP (Certified Speaking Professional) is a speaker, consultant, author and founder of Jenerations Health Education, Inc. She is currently a gerontology instructor at Johns Hopkins University and has been featured on ABC, CBS, Sirius XM and in Forbes, U.S. News & World Report, Redbook, Fast Company and many other media outlets. One of less than 800 Certified Speaking Professionals worldwide, Jennifer is the author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One. She is also an Advisory Board Member for Salisbury University's School of Health & Human Sciences.
*Please note this is not Jennifer’s intro. She will provide a customized intro for your event!