A Bad Experience I Had In A Health Setting And How The Organization Could Have Done Better by Guest Blogger Matthew Ruchie Nov 10, 2022

About a week ago, I went to my physical therapy fitness center to work on regaining some knee strength following a torn meniscus injury.  Going to the gym is often an oasis for me.  It allows me space and time where I can work towards my fitness and physical therapy goals without...

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Want A Talented Fully Staffed Team During The Great Resignation? It’s Time To Let Go Of Age Bias At Work Jan 31, 2022

Can you imagine bashing someone of another race, religion or sexual orientation at work?  I sure hope not.  So why do some organizations sit by and allow their employees to bash persons based on their age? 

Recently a team of Gen-Xers and Baby Boomers told me about a “problem...

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The Intersection of Burnout, Customer Dissatisfaction, and Recruitment Problems: What Are You Doing About It as We Enter a New Year? Dec 30, 2021

I recently conducted an informal poll with health and mental health leaders and clinicians to ask them, “What’s Keeping You Up at Night?”

The responses were far from surprising.

  1. Recruitment problems.  We can’t hire enough people.  It’s impossible to find...
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The Dangers Of Staff Burnout And How To Combat It By Guest Blogger Elena Taylor Nov 18, 2021

Last year, I had the opportunity to intern at a long-term care facility and rehab facility in the middle of the pandemic. I came in eager to learn and work with the senior population—an age group which was new to me. During my time, I learned about how long-term facilities operate and how...

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Are You a Source of Stress for Your Team? Oct 30, 2021

Those working in the health, senior living and mental health arena are beyond exhausted because of the pandemic, ever-changing Covid-19 policies, and a revolving door of mandates.  Prior to March 2020, they were already struggling with an elevated level of burnout.  But are you another...

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Reducing The Stress For Patients And Clients While You Are Dealing With Stress Sep 30, 2021

It’s an understatement to say that healthcare providers and executives are more stressed out than ever before. During these turbulent times, it can be tough to spend energy on making the healthcare experience less stressful for the patient.  But it’s now more important than...

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5 Secrets For Dealing With Impossible To Please Older Customers And Clients Aug 31, 2021

Older customers and clients sometimes get a reputation for being crotchety.  While most older customers and clients are polite and don’t make waves unless there are major mistakes with services or products, it helps to understand why some are more difficult.  Since one third of...

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Three Service Lessons Everyone Can Learn From Disrupting The Status Quo of Senior Living Jul 27, 2021

Disrupting The Status Quo of Senior Living: A Mindshift by Jill Aussem-Vitaleis a must-read for anyone hoping to improve service to reluctant customers. The former President & CEO of The Eden Alternative’s book is a humble account of the lessons she’s learned after several decades...

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