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Healthcare and Senior Living Executives, Clinicians & Other Professionals:


Do poor reviews, disappointing clinical outcomes and patient/resident complaints keep you up at night?


Help is here!



To Purchase:


Join us for the launch


Reimagining Customer Service in Healthcare

at one of three different locations and dates! 

Join author Jennifer L. FitzPatrick for a complimentary book signing, refreshments and a continuing education program based on her new book Reimagining Customer Service in Healthcare!*


Thank you to Rothkoff Law Group & Brightview Senior Living for their generous support for these events!


* Limited Complimentary copies of the book available at all events courtesy of our sponsors.


You only need to register if you need CE credits. Otherwise just stop by the store of your choice! CE credit details and registration links below:

Register for Tuesday, 3/21, 5:30pm Barnes & Noble, Moorestown, NJ sponsored by Rothkoff Law Group
Register for Saturday 3/25, 10am Barnes& Noble, Annapolis, MD sponsored by Brightview Senior Living
Register for Saturday 4/15, 10am, Barnes & Noble, Tysons Corner, VA sponsored by Brightview Senior Living

Advance Praise For Reimagining Customer Service in Healthcare