Do you want happier senior living residents, family members and staff? Do you want to reduce complaints, improve reviews and get more referrals? This twelve week virtual program will help you do just that!

Based on Reimagining Customer Service in Healthcare, senior living veteran Jennifer L. FitzPatrick provides you with:

• 12 video/audio discussions on how to improve your business

• Downloadable talking points so you can share insights and motivate your team members

• View content at your own pace. Access available for 6 months.

• A discussion board where you can share your thoughts and get feedback from Jennifer and others.

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